top of page

Privacy Policy

Last Updated: November 27, 2025

Effective Date: November 27, 2025

​

Radiant Soul Healing ("Alice," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, and protect the information we gather through our website and during client sessions.

​

1. Data Controller

The data controller responsible for the processing of your personal data is: Alice, Founder of Radiant Soul Healing, Ayr, Scotland. Contact Email: radiantsoulhealing@oulook.com

​

2. Information We Collect

We collect and process the following types of data:

​

2.1 Information You Provide:

  • Identity Data: Name, date of birth.

  • Contact Data: Email address, phone number, physical address.

  • Health Data: Information provided on the Client Health Waiver regarding medical conditions, allergies, medications, and contraindications. (This is considered a special category of sensitive data.)

  • Financial Data: Transaction details related to services purchased (we do not store full payment card details).
     

2.2 Automatically Collected Data:

  • Technical Data: IP address, browser type, time zone setting, operating system (collected via standard website analytics).

  • Usage Data: Information about how you use our website (e.g., pages viewed, time spent on pages).
     

3. How We Use Your Data (Legal Basis - GDPR)

We use your data primarily for the following purposes, based on the legal grounds outlined below:

​

Purpose

Legal Basis (GDPR)

Service Delivery (Booking, managing appointments, providing tailored sessions)

Performance of a Contract

Health & Safety (Recording medical history, tailoring complementary therapy sessions)

Explicit Consent (for sensitive data)

Communication (Session reminders, follow-up, newsletters)

Legitimate Interest or Consent

Legal Compliance (Record-keeping, accounting)

Legal Obligation

​

4. Sharing Your Data

We will never sell your personal data. We may share your data with trusted third parties only when necessary for our business operations, such as:

  • Online booking and payment processors (e.g., to process your session fees).

  • Email service providers (e.g., to send booking confirmations or newsletters, where you have consented).

  • Professional accounting or legal services (where legally required).

 

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

​

5. Security and Retention

5.1 Data Security: We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

​

5.2 Data Retention: We will only retain your personal data, including Health Data, for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Client records are generally held for a minimum of 7 years in line with common industry practice.

​

6. Your Rights (GDPR Rights)

As a resident of Scotland/UK/EU, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure (Right to be Forgotten): Ask us to delete your personal data.

  • Restriction: Request that we stop processing your data under certain conditions.

  • Object: Object to the processing of your personal data.

  • Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your data.

 

To exercise any of these rights, please contact Alice using the details provided above.

Changes to this Policy We may update this policy periodically.

The latest version will always be posted on our Website with the date of the last update.

bottom of page